Refund & Dispute Policy

Token Purchases

Tokens purchased through our shop are a digital good tied to your account and, once credited, can be spent immediately in-game. Because of this, all token purchases are final and non-refundable except in the cases described below.

When a Refund May Be Issued

We will review refund requests where:

• You were charged but never received the tokens in your account (a verified processing error).
• You were double-charged for the same order.
• The purchase was made fraudulently on your account by someone else, reported within 48 hours.

Refunds will not be issued for tokens that have already been spent in the shop, for account bans/suspensions resulting from a violation of the server rules, or simply for changing your mind after purchase.

How to Request a Refund

Contact us on Discord with your account username, the approximate date/time of the transaction, and a description of the issue. We aim to respond to all refund requests within a few days.

PayPal Disputes / Chargebacks

Please contact us before opening a dispute with PayPal — most issues can be resolved faster this way. Accounts that file a chargeback for a purchase where tokens were correctly delivered may be suspended pending resolution, since a chargeback reverses payment for a service already provided.